At jlace, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. Please read this page carefully before using the platform.
When you register and use the jlace platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, and contact number provided during registration. We also collect your payment details — such as your preferred local payment method and transaction history — solely for the purpose of processing deposits and withdrawals in Philippine pesos. When you use the platform on your mobile device or browser, we may automatically collect technical data such as your IP address, device type, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.
We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. Any identity verification documents you submit — such as a government-issued ID — are collected strictly for compliance and age verification purposes and are handled with the highest level of care. We do not collect any information beyond what is reasonably necessary to provide you with a safe, functional, and enjoyable platform experience. All data collection practices described in this policy apply equally whether you access jlace through a mobile browser or any other supported device.
The personal information we collect is used exclusively to operate and improve the jlace platform for players across the Philippines. Your account details are used to verify your identity, process transactions, and provide you with access to sports betting, casino-style games, and the VIP programme. Payment information is used solely to facilitate deposits and withdrawals in Philippine pesos through your chosen local payment channel — we do not store full payment credentials beyond what is required for transaction processing. Technical and usage data helps our team identify and resolve platform issues, prevent fraud, and ensure that the platform remains secure and responsive for all users.
We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — these communications are considered essential and cannot be opted out of while your account remains active. Where you have given your consent, we may also send you information about promotions, new features, or platform updates that may be relevant to your interests as a Filipino player. You can withdraw your consent for marketing communications at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold, rented, or traded to any third party for their own marketing or commercial purposes.
jlace does not share your personal information with third parties except in the limited circumstances described in this section. We work with trusted payment service providers and technology partners who assist us in operating the platform — these partners are only given access to the data they need to perform their specific function and are contractually required to handle it securely and in accordance with applicable privacy standards. For example, your payment details may be shared with a local payment processor in the Philippines solely to complete your transaction, but that processor is not permitted to use your data for any other purpose.
We may also disclose your personal information where we are legally required to do so — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law. In the event that jlace undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your data with advertisers, data brokers, or any organisation whose primary purpose is to use your information for commercial profiling. If you have concerns about how your data is being shared, you are welcome to contact our support team for clarification at any time.
As a player using the jlace platform from the Philippines, you have the right to access the personal information we hold about you at any time by submitting a request to our support team. You also have the right to request corrections to any inaccurate or incomplete data in your account, and we will process such requests promptly. If you wish to close your account and have your personal data deleted, you may submit a deletion request — we will action this in accordance with our data retention obligations, which may require us to retain certain records for a defined period under applicable law.
You have the right to object to or restrict certain types of data processing, including the use of your information for marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe that your privacy rights have been violated, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will respond to any request or complaint within a reasonable timeframe. To exercise any of your rights, please reach out to the jlace support team using the contact details provided in the footer of this page.
jlace employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only on a strict need-to-know basis. We regularly review and update our security practices to address emerging threats and ensure that the platform remains a safe environment for Filipino players. Payment data is handled in accordance with the security standards applicable to online payment processing, and we do not store sensitive financial credentials on our servers beyond what is operationally necessary.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — we strongly encourage you to use a strong, unique password for your jlace account and to never share your login credentials with anyone. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so that we can take swift action to protect your account. We will notify you promptly if we become aware of a data breach that is likely to affect your personal information.
jlace uses cookies and similar technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience. Essential cookies are required for core platform functionality — such as keeping you logged in during your session and remembering your preferences — and cannot be disabled without affecting your ability to use the platform. We may also use functional cookies to remember settings you have chosen, such as your preferred language or display options, so that you do not need to re-enter them each time you visit.
We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Any analytics data we collect through cookies is used solely to understand how Filipino players interact with the platform so that we can improve its performance and usability. You can manage your cookie preferences through your browser settings — most browsers allow you to block or delete cookies, though doing so may affect certain features of the platform. For more information about how to manage cookies on your specific device or browser, please refer to your browser's help documentation. If you have questions about our use of cookies, our support team is happy to assist.
If you have any questions about this Privacy Policy or how your personal data is handled, our support team is ready to help. You can also visit our FAQ page for quick answers, or head to the Responsible Gaming page for player safety resources.